Sep 29 Assess + Helpdesk outage

In order to repair issues with Assess (TLS warnings, Class review errors) we are scheduling an outage for the full day on Tuesday. This outage will also impact the database server that supports Helpdesk. Date: Tuesday, September 29th, 2020  Time frame: starting at 7am – up to a full day Services Impacted: Assess, Helpdesk, Database server How does this affect […]

Time to update your Chrome and Firefox Browsers!

It’s always a good idea to keep your browsers up-to-date. Click on the following link to access instructions on how to update your Chrome and Firefox Browsers on a Mac or PC. How to Update your Chrome and Firefox Browsers on a Mac and PC

PLANNED OUTAGE – ASSESS Portal – Oct 11, 2019, 8am-12pm

Please note that our vendor will be working on the software for our ASSESS portal and it will not be available for use on Friday, October 11th, 2019 from 8am – 12pm. Please plan accordingly and we apologize for any inconvenience caused.

SD60 Data Backup Requirements

This requirement has been created in response to an IT General Controls Audit conducted in the fall of 2018. Technology Services has had a robust backup strategy over the past several years This Requirement provides written documentation of the strategy already in place.  Requirement Technology Services will backup Server and Data with the following requirements: […]

Staff Password Requirements

Requirement  Technology Services will require strong passwords and enable security restrictions for Active Directory (District Wide Login) resources with the following minimum requirements: Minimum number of characters (to be shared directly to staff) Complexity requirements (to be shared directly to staff) Maximum Password Age (to be shared directly to staff) Enforce Password History (to be […]

Granting Access Rights Requirement

Requirement: Granting account access rights to a service that is managed by Technology Services must be requested in writing via  Work Order by the Manager responsible or their secretary on their behalf (except where rights are for the secretary then the manager should submit the WO). Purpose:  Provide appropriate rights granted by a manager to a […]

End of HUP

The Home Use Program  for Microsoft Office expired in March of 2018. The newest version would require a significant amount of upfront and ongoing additional work and cost for Technology Services that we are not prepared to do at this time. As such the Home Use Program will not be available for the foreseeable future.

Encrypted Drives Requirement

Requirement District computer and external storage (backup drives) should have encrypted drives. Recovery keys will be stored in the Asset’s information in Helpdesk in the encryption key field or the notes field. Purpose Data Security in the event of asset theft. Scope All computers and external storage. Roles & Responsibilities Technicians are responsible for ensuring […]

Sophos on Macs Requirement

Requirement Supported Mac computers will have Sophos or other district protection suite installed. Purpose Data Security Scope Mac computers Roles & Responsibilities Technicians are responsible for ensuring that devices in scope and in service have Sophos installed and updating. Owner IT Manager History Updated: December 6, 2018 – formatting Created: February 8, 2018 Enforcement Technology […]