Our Helpdesk can be reached at

250-785-HELP (4357)

8AM-12PM and 12:30pm-4:30PM
Monday – Friday

Summer and school break hours start at 7AM and finish by 3:30PM

Please leave a message if no one answers as we are often assisting others on the phone and we will get to you as soon as possible. Staff will create a work ticket for each call and if we are unable to resolve the issue during the call we will provide you with the ticket number as a reference.

Work Orders can also be created by any staff member using their DWL username and password (windows, network shares, moodle, helpdesk) at

Please check with your office staff as some sites have specific procedures for their staff on work orders.

2 thoughts on “Helpdesk

  1. Patricia Bradley says:

    I am wanting to sign up for the Microsoft Office but do not know the code I need to use.

    1. Jarrod Bell says:

      The PDF has the info you need.

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