Our Helpdesk can be reached at
250-785-HELP (4357)
8AM-12PM and 12:30pm-4:30PM
Monday – Friday
Summer and school break hours start at 7AM and finish by 3:30PM
Please leave a message if no one answers as we are often assisting others on the phone and we will get to you as soon as possible. Staff will create a work ticket for each call and if we are unable to resolve the issue during the call we will provide you with the ticket number as a reference.
Work Orders can also be created by any staff member using their DWL username and password (windows, network shares, moodle, helpdesk) at
Please check with your office staff as some sites have specific procedures for their staff on work orders.
We have created a video to explain how update your tickets as a client or client admin. Just to be clear, clients can only update their own tickets. Client admins, or site admins, can update any tickets for their site. Please review the following video for this procedure.